It can take on average 4- 6 weeks to start with our live in care services. The important first step is meeting our manager, who will come to your home and assess what you require. You will have one main carer, who will be managed and paid by ourselves. They will have relevant training and be a qualified carer. All our carers will have a police check, a background check by ourselves and will be fully insured to be working in the residence.

Personalities matter, so the second part of meeting one of our carers who we feel would most match the personality of the client, is vitally important. During their break periods for holidays or sickness we will provide another carer who will be there until the main carer returns. You will have one main carer and we will keep the number of other carers to a minimum and ensure they all follow our Care Support Plan. Each carer receives regular supervision from their regional manager.

We have a number of regional managers across the UK and a lot of good carers across a number of branches. Your named and dedicated, regional manager will be contactable for your support with any issues that may occur. They will make routine visits to check the care service is person centred. Our regional managers are managed from Head Office in Consett, County Durham.